Showing posts with label Russian post office. Show all posts
Showing posts with label Russian post office. Show all posts

12 March 2014

Views of Russia which may surprise you!

SDC11438

You’ll never see these flowers in a

Russian Hospital !

 

Occupations...

Optician stores... that don’t adjust what they sell. We assumed the people who sold us glasses would adjust them, but they can’t... and don’t worry about it.  Typical of many people here who don’t want to expand their knowledge to gain more customers.

Pharmacies rarely have a pharmacist on site, just clerks.  A written prescriptions is only necessary for some psychological drugs.  What’s good is that there’s no charade of professionalism by placing a personalized label on a vial... pills are sold in the same package they are shipped in to the pharmacy from elsewhere in Russia, Germany, India, wherever.

Supermarket managers feel in an elevated position, but are not eager to talk to customers.  They don’t have a badge with a photo and have no customer desk to welcome you.   

Russians favor black more than most Americans.  It’s easier to keep your clothes looking clean when you have a car.  Now I see splashes of color more, including orange, which is surprisingly popular.

Apartment hallways are often drab, dirty, and poorly maintained.  I’ve never seen an inspection form posted in an elevator. Elevators are often vandalized and have graffiti.  Russians often don’t seem to care much about poor and unsafe building conditions outside of their own apartments.  Exterior appearance, what realtors call Curb Appeal, gets little attention.

Flowers are not welcome at hospitals (they’re considered unsanitary).  Are Cut Flowers Really Bad for Hospital Rooms? refutes this belief. Russians don’t send Get Well cards but telephone instead.

Russian cities don’t have good and bad neighborhoods... no ghettos as in America.

A thought... Russians mostly live in vertical villages, in apartments, Americans horizontally in houses.

Laundry soap is sold in small boxes, the size of a large paperback.  Large economy sizes don’t attract Russians.  Small sizes remain popular perhaps partly because many people carry groceries home from the store.

Smoking...

  60% of Russian men smoke, 20% of the women... but younger women smoke 10 times more than older women, so this is trending up.  In contrast, 20.5% of American men smoke, 15.8 of American women. smoking United States  (If you figure that Russia has 1/2 the population of the US, but their men smoke three times as much...  the result is more deaths from cigarettes in the Russian male population than in American men).

  You can buy smokes for 60 rubles, around $1.50.  Cigarette prices 2013 Bloomberg.com  A pack of 20 Marlboro cigarettes costs $1.74 in Russia, compared with $6.36 in the U.S.  Soon an increase will make an average pack price double to $3.00.

  The Russian government has banned smoking at work, at theatres, museums, beaches, parks, playgrounds, restaurants, hotels, markets,  government offices, apartment lobbies, schools, hospitals, clinics, all trains, buses, planes, within 10 meters of bus stops, and railroad stations. 

  Cigarettes cannot be displayed in stores, only a price list.  No cigarette advertising is allowed, no more sponsored events, TV and movies may no longer show smoking, unless artistically necessary.  The ban on smoking in restaurants, trains and hotels will be effective this June.  RIA NOVOSTI  The Russian prison system will have separate sections for smokers.

  I was surprised to see that unified steps to discourage smoking haven’t been possible in the US because smoking regulation is left to each of the 50 states, local towns and cities, territories, and tribal areas.  European countries are well ahead of Russia with smoking bans. 

Food...

Prepared food generally has fewer or no additives than that sold in America.  Russia has stricter rules about healthy food... Little or no GMO grain imports.  Medicated and bleached chicken,  and beef with hormones are frequently refused from the USA and elsewhere.

Most mayonnaise is sold in squeeze bags, not bottles or jars... ketchup, too.  Russian mayonnaise has sunflower oil.

Butter in Russia has no salt.  That’s good for lower blood pressure, but the missing iodization means higher levels of retardation.

Bread has no sodium propionate to retard spoilage.   An extra loaf lasts a long time if placed in the freezer. 

Cheese is more likely to get mold because of few or no preservatives.  You can keep it fresh by putting a piece of cloth soaked with vinegar in the holder.

Russian behavior...

Men shake hands, but usually look away while doing so.  My mother’s advice to ‘smile, look them in the eye, and use a firm  handshake’ doesn’t seem to apply.

Russians mind their own business.  They aren’t quick to call the police to complain as many do in America.  In America the police seem to be everywhere, but police in Russia are often absent, don’t swagger, don’t feel they are paramilitaries on terrorism alert.  However, they may not be available when you need them.  They respond to a crime, but usually have no interest in prevention, or detection.

It’s very hard to scare a Russian.  They are sympathetic about 9/11 but have seen much worse without panicking.

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02 February 2012

The Russian Pochta becomes a bureaucratic challenge

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Russian postal clerks and local deliverers are women.

There’s the easy way, and then the Russian way...

Larissa observed when we were living in the United States, thatEverything is for the people.’ meaning that the convenience and comfort of Americans is often considered and provided for... easy dealings with the bank, free coffee samples at the supermarket, lots of clean restrooms wherever you are.

What could be simpler than having my wife stop at the local post office to get a book for me?  Now, in late January, it’s too cold in Russia for me to make the walk,  minus 10 to 16 degrees centigrade.  Larissa brought along our Internal Passports, and the package arrival notice she found in our topsy-turvey mailbox.

We have new apartment post boxes since last summer.  Unfortunately someone painted numbers upside down, and put the boxes up so that when you open your box your mail naturally falls, even often when you carefully slide your hand in the box to catch the mail.  To fix this would be to admit the management had supervised something done wrong.

Unexpected bureaucracy strikes!

Larissa has collected some books before but this time the post mistress refused to release my package without a handwritten power of attorney.  The lady explained  it was from across the border, and maybe I didn’t want my wife to see the mail I was sent.  They had a problem with a divorced spouse before... but that was their mistake as current married status is clearly stated on internal passports.

Is delivery possible?

I was going to wait until the temperature improved but the long range forecast had no warmer weather for the next two weeks. 

Sometimes the post office has occasionally delivered book packages straight to our apartment landing, so I decided to call to ask them to deliver what they had refused to release.

My Russian works!

Larissa printed what to say in Russian.  Using these notes, I scanned and ad-libbed.  I enunciated clearly and distinctly, and was happy to be understood with no problem. 

I said, Прошу пожалуйста.  Доставить пакет на дом.  Я не могу придти, болен...  which means... Please deliver my package to my home address.  I can not come there.  I am sick.

Yes!

The clerk I spoke with (after maybe twemnty rings) said they would deliver the package, and a second book that had just arrived, that very night or the next day.

I handed the phone to Larissa to make sure everything was clear, and then we relaxed and felt happy with anticipation.

No!

Within a few minutes we got another call saying they couldn’t deliver without a do-vear-en-noct delivered by hand first with this stipulated phrasing ...

доверенность  Power of Attorney

I, –name-, (internal passport numbers and dates) address, give permission to get all my correspondence which comes to this post office branch to my wife, (her passport information).

Signature Date

Signature Postal Supervisor  Counter signed in my presence.

The post office is open 10 am to 8 pm, so Larissa figured she would go after 5 pm in the bitter cold and solid dark to deliver the dovearennoct.  She said they were pleasant about it .  Later, at supper, I asked Larissa (before thinking what country I was in)...

Were they sorry about the inconvenience we experienced... Did they apologize?

Larissa look at me and said in a flat voice,

Robert, people in Russia never apologize. 

Especially true when it is some type of official problem! 

This story is typical of Russian bureaucracy, which is more burdensome than what I’ve heard about France.  Still, confronted with such situations, you can survive with patience, a level temper, and persistence. 

But yes, I sure miss the friendly flexibility of the average American bureaucrat!

Comments welcome, or you may use the Wibiya strip below.

 

20 March 2010

Our Neighborhood Post Office Keeps Old Ways, while Pochta Rossii Collides with E-Commerce


Petersburg Curmudgeon


The recent post about Russian Women was praised on Russian Ukrainian Adventures,  but  looked at askance by Poemless.  There were positive comments on Facebook.  Nice to stir the pot sometimes.

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Pochta Rossii and Russian Customs are unable to cope with a crush of new Internet business.  This news got
me thinking about my own experiences with the Russian post office.

Here's three sources that show the heat that the Russian post office is getting.

March 13, Don't Ship Stuff to Russia and... March 16, DHL Suspends Shipping to Russia http://www.readrussia.com/
blog  Russia! blog is an offshoot of a glossy English language magazine published in New York City.
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February 18, eBay Entering Russia, http://www.profy.com/blog/ Svetlana Gladkova, in Moscow and San Francisco, writes  in Profy about internet commerce.
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March 18
and... March 19, RT TV-Novesti, Business, http://rt.com/Business/2010-03-19/postal-delays-hurting-russian.html  New in the last few years, RT television is on cable, satellite, and live-stream internet.  It has funding from Russia, but claims to be less filtered than American news.

 In 2000...

Larissa didn't trust our local post office to get checks off quickly.  We would travel to  Glavpochtant, the main city post office next to Isaki Cathedral. Now we use the Internet for payments.  My New Jersey bank cuts the checks in NJ and sends them out.

Helpful and friendly...

Occasionally I receive letters or packages from America, with a notice in our mailbox in the apartment lobby.  Sometimes this notice never arrives, or is lost somehow.  Then I get a visit from a pleasant lady to say I should call at the post office with my Internal Passport along with a copy she gives me of the lost form.  Other times we received a phone call to this effect.

It's easy to receive books.  You must present your internal passport with the notice to the lady.  She goes to the back and returns with the package.  She looks at the passport, at you, where the package is from, and that's it.

Sending takes a few hours...

At the apartment I give my book an initial bubble wrap from my collection of old packages.  Then it takes 10 - 20 minutes to walk to the post office. 

There is a small stamp and supplies store off to the side, part of the post office.  The lady calculates postage by air or surface (train), separates stamps, wets them with a sponge, and presses them on the envelope I have just purchased.

Understated pleasantness...

In New Jersey it's customary to know the name of anybody with whom you routinely have transactions.  In Russia, it's sort of taboo to call counter or sales people by their name.  It's enough to be pleasant, but not overwhelm them with what I call 'American charm'.

Envelope, stamps, tracing included...

A book costs around $3 to $6 to send by surface, train or ship.  Part of the fee, $1.50, goes for optional computer tracing, maybe a dollar for the large plastic or paper envelope.

The stamp office has a chair and desk which I use to address my stamped envelope and seal it. Then I walk to the large room and get in the queue to have my package put in the computer.   This can be a wait of an hour or more.  I have lots of time to watch the activity.


Our local post office habitat...

It appears our office hasn't been renovated or rearranged since around 1980.  Lots of aluminum windows, the requisite slamming door (When I first arrived, I called Russia
'the Land of Slamming Doors'), drab worn paint,  and old photos of cute critters on the walls.

I was surprised in 2000 to see thriving house plants in the government and medical offices.  Russians wonder that an American would think their plants special... but their profuse growth in most every office contrasted dramatically with the surrounding rundown environment.  Now many medical and government offices are renovated and Western looking, but my post office looks dreary, even with verdant plants. 


And I thought only sailors had to sew!

Pochta Russii requires that the outer surface of packages be new and unmarked.  If it is a large item, the ladies may hand you a cloth sack, thread and needle.  You must hand sew your package shut.  An open pot of glue sits nearby.  Some packages are taped all over... but by mysterious regulation my book package can have no tape on it... I must trust to the pre-sticky envelope flap.

Once my turn, the shipping woman studies my package, checks its weight, sometimes calls back to the stamp lady for a revision or more postage.  Then she sits at her computer and enters the tracking data, on one occasion asking what UK stood for... Britain.

There are forms that she completes, items to stamp with gusto, and receipts to print.  I have never met with rudeness at my postal branch, but rather pleasantries, helpfulness, and smiles... but also the sometime resignation of an employee in Purgatory.  No one ever rushes me.

Pochta Rossii better than some others...

In a year and a half I have received twenty books. 
One book from Canada is now lost in transit... the first ever, and probably not lost on the Russia side. 

Nineteen of the twenty books I sent have been received.   The one exception was a book  returned twice to my address in St Petersburg by the rather infamous British postal system. 

Slow but sure...

Pochta Rossii is usually slow but otherwise OK.  After 10 years acclimation to Russian ways, I am content.  I don't see a need to have quicker deliveries.

A pleasant itinerary...

When I send a book, it is collected by the St Petersburg central Glaspostamt the next morning.  Then it takes a train to Moscow and is sorted by customs... sooner or later.    Rumor is that the US also holds packages while they do the bureaucratic shuffle, satisfy customs concerns, and check for dangerous items due to American caution or paranoia. 

Poor Organizational Skills  a marker of Russian culture...

It seems that Pochta Rossii  has kept most of the bureaucratic system... stamps requiring a sponge bath, glue pots, and hand sewn packages... and added a computer tracing system.  The tipoff is that they have added work, not replaced or made significantly more efficient the work that has to be done.  The employees have more to do, some of it busy work, and take home salaries 60% of that of the average Russian worker.

A sudden collision of mind-sets...

Russian inefficiency and American time urgency are in conflict.  There has been a threefold increase in package shipments in the past year... due to internet commerce.  The post office has added personnel, but still applies its traditional procedures, and the Russian Customs continues to handle their work slowly.

eBay, DHL, and Pochta Rossii unite against Russian Customs...

Now we have a postal crisis generated by complaints from eBay, and shippers outside the postal system that also must get packages processed through Russian Customs.  eBay, the internet auction, wants to expand its operations in Russia starting this month.

A delivery standard that made eBay blanch!

Pochta Rossii astonished eBay when it stated it is reasonable to expect a package to Russia to arrive in two months.  It's a clash of time cultures, of expectations.  EBay guarantees delivery in one month, or they pay for the item.  They have had to cancel this guarantee in Russia.

Independent shippers along with Pochta Rossii are meeting with Russian Customs to try to identify and reduce the delays.  First, as I heard was Lenin's credo, they want to put the blame on another group... Russian Customs.  Next, they want to discusss what to do now.

Paypal is no pal of mine!

Paypal, (owned by eBay) appears skittish about dealing with people in Russia and their attitude has hampered growth of internet commerce.  I am on their refused list, which has saved me a lot of money.  Their fussiness has kept me from using e commerce unless I can pay directly from my debit card based in New Jersey. 

German efficiency causing heat for more relaxed Russians...

The latest news from Russia! is that DHL, the German private package delivery has suspended all delivery in Russia.  True, DHL is a parallel delivery operation, but it too is appartently affected by very slow package customs in Moscow, the apparently hub for all Russia.

Russian Customs is the scapegoat!

Pochta Rossii management understands that what was slow but acceptable mail processing has in the last few months become an urgent problem.  It blames the delays on inadequate staffing, but also on large delays in Russian Customs which may be at least partly blamed on corruption.

How will these competing interests settle things?

If the government sees a need to intervene, they can speed up Customs... but will not if they believe packages are equally delayed in the United States. 


How's the package delivery where you live?
Will internet commerce conquer intransigent Pochta Rossii and Russian Customs?

You know, you could send me a letter through the mail and you'll get my answer to it this summer!




















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